Frequently Asked Questions
Everything you need to know about our organic skincare and your shopping experience.
Are Pai Skincare products suitable for sensitive skin?
Absolutely. Our entire range is formulated specifically for sensitive and reactive skin. We avoid common irritants like synthetic fragrances, alcohol, and harsh preservatives, ensuring every product is dermatologically tested for high tolerance.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What is your return policy?
We offer a 90-day 'Love It or Your Money Back' guarantee. If a product isn't working for your skin, you can return it within 90 days of purchase for a full refund or exchange, even if it has been opened.
Are your products vegan and cruelty-free?
Yes, we are proudly certified by Leaping Bunny and the Vegan Society. We never test on animals at any stage of product development, and we do not use any animal-derived ingredients.
Do you offer international shipping?
We ship to over 50 countries worldwide. Shipping costs and delivery times vary by location; please refer to our Shipping Policy page for a full list of destinations and estimated arrival dates.
Are the ingredients organic and sustainably sourced?
We are COSMOS Organic certified, which means our ingredients and manufacturing processes meet the highest standards for sustainability and organic integrity. We prioritize ethically sourced, plant-based actives.