Returns & The Pai Confidence Guarantee

We want you to love your skin, which is why we offer a 90-day return policy if a product isn't right for you. Whether it's a sensitivity issue or you've simply changed your mind, we've made the process stress-free.

Return Process

• 1.
  Check Your Timeline

  Ensure your return request is initiated within 90 days of your purchase date to qualify for our Confidence Guarantee.

• 2.
  Contact Our Skin Experts

  Email our customer experience team with your order number and the reason for your return to receive a return authorization.

• 3.
  Pack Your Products

  Securely package the items in their original box or a sturdy alternative to ensure they arrive back at our facility safely.

• 4.
  Receive Your Refund

  Once we receive and inspect your return, we will process your refund to your original payment method within 5-10 business days.